FAQ General

# Do you have an affiliate program?

Yes, Axiom.ai has an affiliate program. To learn more and join the program, follow the link: Axiom.ai Affiliate Program

# Do you have an API?

We have an API, which allows you to trigger bots and send them data to work with. Using the API requires a pro tier subscription or higher.

# Does Axiom come with a desktop app?

The desktop application is optional, but is required to allow automations to upload or download files. Any subscription tier can use the desktop application. It is available for Apple, PC and Linux.

# Does Axiom work with Zapier?

Pro tier subscriptions and above can trigger bots, send, and receive data between Axiom.ai and Zapier. Any tool that can send or receive webhooks can be configured to work.

# Can you help me make my bot?

Yes, we can help guide you! Please do the following: Make a screen recording of the task you want to automate, share the Google Sheet with editor permissions at support@axiom.ai, and if possible, log in to the application or export its HTML using the Save Page WE extension. Also, share your Axiom.ai if you've started one. This will help us better understand your needs and propose effective solutions. Contact us via support.

# How does Axiom.ai handle my data?

Axiom.ai does not store any data, nor does it train on any data. If you run axiom.ai on your desktop, none of your data will leave your network. On the other hand, if you choose to run axiom.ai in the cloud, your data will be processed in a private container that will be permanently deleted when the run shuts down. This means that your data is securely processed and your privacy is always protected.

We only store essential data which includes bot names, runtime information, and basic account information. If you manually enter any data into an enter text step, it will also be stored but encrypted so we cannot read it. However, if the data is passed in through a data source, it will not be stored.

Please see our privacy policy for more information.

# What if Axiom.ai does not have the feature I want?

If axiom.ai does not have the feature you are looking for, please feel free to submit a feature request by emailing us at support@axiom.ai. We value your feedback and strive to improve our product based on user feedback.

# How can I record my screen to share with you?

To record your screen and share it with us, you can use built-in tools on your computer:

For Windows 10 and Windows 11:
  1. Press the Windows key + G to open the Game Bar.
  2. Click on the "Start Recording" button or press Windows + Alt + R.
  3. Once done, click the "Stop Recording" button.
  4. Your video will be saved in the "Videos" -> "Captures" folder.
For macOS:
  1. Press Command + Shift + 5 to open the screenshot toolbar.
  2. Click "Record Entire Screen" or "Record Selected Portion" and then click "Record".
  3. To stop recording, click the "Stop" button in the menu bar.
  4. The video will be saved to your desktop or specified location.

You can then email the recorded file or share it via a link (for example via Google Drive). In case you are uploading it to the file sharing system, make sure to share access with support@axiom.ai

Alternatively, you can use Loom (opens new window).

# Are you HIPAA compliant?

No, axiom.ai is not HIPAA compliant. Please consider this when deciding to use our services for handling sensitive health information.

However axiom.ai does not store any data nor does it use user data to train AI or machine learning models. If you run axiom.ai on your desktop, none of your data will leave your network. On the other hand, if you choose to run axiom.ai in the cloud, your data will be processed in a private container that will be permanently deleted when the run shuts down. This means that your data is securely processed and your privacy is always protected. We only store essential data which includes axiom.ai names, runtime information, and basic account information. If you manually enter any data into an enter text step, it will also be stored but encrypted so we cannot read it. If any data is passed to axiom.ai from a third-party data source, it will not be stored on our systems.

# Can I host the Axiom.ai extension on a server?

If you need the freedom to use Axiom unattended while utilising desktop functionality like file downloading, file uploading, local session storage, or running specific JavaScript scripts, installing Axiom on a server is an excellent choice.

To set up Axiom on your server:

  1. Install the Chrome browser.
  2. Add the Axiom.ai extension.

If you are using the "Download a file" or "Upload a file" steps, also install the desktop application. Once installed, you can use Axiom.ai on your server just as you would on a local PC. When scheduling, select the "Run on this computer" option to run locally on your server rather than in the cloud.

# Uninstalling Axiom Desktop

To uninstall the desktop application, remove the axiom-desktop application:

  • macOS - navigate to the 'applications' folder and remove the application.
  • Windows - navigate to the 'Control Panel' → 'Programs' → 'Programs and Features' → find 'axiom-desktop' and right-click to uninstall.
  • Linux - see Uninstalling (Linux)

If you experience issues after uninstalling Axiom, see our installation errors for more details.

# Uninstalling (Linux/Ubuntu)

By default, Axiom.ai's desktop application will be installed in your home folder. Deleting the axiom-desktop-linux-latest.AppImage package will remove the desktop application. The following command can be run:

rm ~/axiom-desktop-linux-latest.AppImage

If you have installed the desktop application elsewhere, you will need to change the command to account for this, or navigate to the directory containing the .AppImage package to remove the package.

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